Privacy Policy
Last Updated: 2026
Voila Cafe ("we," "us," "our," or "Company") operates the voilacafe.co.nz website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related pages, subdomains, and affiliated services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site. By accessing and using voilacafe.co.nz, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
We collect information in various ways, including:
- Personal Information: Name, email address, phone number, and other contact details you provide when registering or contacting us.
- IP Address: Your Internet Protocol (IP) address is automatically recorded when you visit our site.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and track user behavior.
- Usage Data: Information about how you interact with our site, including pages visited, time spent, referring sources, and browsing patterns.
- Device Information: Details about your device, browser type, operating system, and mobile device identifiers.
How We Use Information
We use the information we collect for the following purposes:
- Analytics: To analyze site traffic, user behavior, and performance metrics to improve our website functionality.
- Affiliate Tracking: To track affiliate links, commissions, and referrals to partner casinos and gambling operators.
- Site Improvement: To enhance user experience, customize content, and optimize our services.
- Marketing Communications: To send newsletters, promotional offers, and updates (with your consent).
- Legal Compliance: To comply with applicable laws and regulations, including responsible gambling obligations in New Zealand.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activities and security breaches.
Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for site functionality and security.
- Analytics Cookies: Used to track site usage and user behavior through Google Analytics and similar services.
- Affiliate Cookies: Placed by third-party gambling operators and affiliate networks to track referrals and commissions.
- Marketing Cookies: Used for targeted advertising and remarketing purposes.
Opt-Out Options: You can disable cookies through your browser settings or opt out of third-party analytics services. However, disabling essential cookies may impact site functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that opting out may affect your user experience and our ability to provide personalized content.
Third-Party Links
Voila Cafe includes links to third-party websites, including online casinos, gambling operators, and affiliate partners. We are not responsible for the privacy practices, terms of service, or content of external websites. These third parties maintain their own independent privacy policies, and we encourage you to review their policies before providing any personal information.
We do not control how third-party casinos or gambling operators collect, use, or protect your data. Any interaction with linked sites is subject to their respective privacy policies and terms.
Your Rights
Under New Zealand privacy law and applicable international regulations, you have the following rights:
- Right to Access: You may request access to personal information we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete personal information.
- Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Right to Object: You can object to certain processing of your data, including marketing communications.
- Right to Withdraw Consent: You may withdraw consent for data processing at any time.
If you are located in the European Union or United Kingdom, additional rights under the GDPR apply. If you are in the United States, CCPA rights may apply. We will comply with applicable data protection laws for all users, regardless of location.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:
- Account information and contact details are retained while your account is active and for 12 months afterward, unless required longer by law.
- Analytics and usage data are retained for up to 24 months.
- Affiliate tracking data is retained for the duration required by our affiliate partners and applicable gambling regulations.
- Legal and compliance records may be retained for up to 7 years to meet regulatory requirements.
You may request deletion of your data at any time, subject to legal and regulatory obligations.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:
Email: [email protected]
Website: voilacafe.co.nz
We will respond to privacy inquiries within 20 working days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (New Zealand's independent authority) at www.privacy.org.nz.
Responsible Gambling Notice: Voila Cafe is an affiliate information site. We do not operate casinos or accept bets directly. If you are struggling with gambling addiction, please contact Gambling Helpline NZ at 0800 654 655 or visit www.gamblinghelpine.co.nz.